FAQs

General

While we continue to practice social distancing measures when possible, we require all our clients to wear a mask when entering the facility, and continue to wear a mask in all common areas while at Grey Matter. An automatic dispenser containing hand sanitizer (sanitizer exceeds CDC & WHO requirements) is located at the entrance and in the lobby. Our staff will wear a mask and gloves at all times. Our float tanks interior, side walls, controls, and water will continue to automatically be cleaned after each float session using a 1 micron filter, UV light, ozone, and 35% hydrogen peroxide. In addition to wiping all door knobs, handles, grab bars, shower controls, soap dispensers, benches, and light switches with a sanitizing wipe after each session and the client leaves the room, it will be treated for 30 minutes with a UV light. This treatment will sanitize the room and its contents to 99.99%. UV light wands will also be used at counter for any transaction of payment and waivers between client and staff. Due to this added precaution in between all float and sauna appointments, we will continue to offer 60 minute float sessions, but in 120 minutes blocks to allow for sanitation of each room, common space, and bathroom which will also eliminate in the overlapping of clients within the facility, preventing more than five people (including staff) within the facility at any one time.

Yes, you are more than welcome to walk-in for a float or sauna session, as long as our booking schedule allows it.

Grey Matter respects your time, so sessions will begin and end as they are scheduled. Late arrivals will be charged in full and given the remaining appointment time. However, if you are more than 15 minutes late, we reserve the right to cancel your appointment as to not disturb other guests floating or enjoying the sauna.

To maintain our calm and tranquil spa environment, we ask that all electronic devices be turned off (not on vibrate) and not used while at Grey Matter.

All guests must be 18 years of age to enter the spa.

Individuals with disabilities using a certified and licensed service animal are welcome, otherwise, pets are not allowed.

Very accessible! Grey Matter was designed with general ease and accessibility as a main priority, as the founder is wheelchair bound. The spa is on the same level with ramps to enter at both the front and rear of the building. The bathroom is ADA compliant and all doors are 36” within the facility. Both the Deluxe Float Room 2, and Infrared Sauna room feature an ADA compliant zero-transition “roll-in” shower. We ask that any individuals with disabilities or mobility challenges book sessions in these rooms. We recommend certified aids for any individuals that require special assistance.

Outside food and drinks are not allowed at Grey Matter, but we invite you to enjoy our complimentary tea bar and other food/beverages listed for sale.

Yes, there is free parking right out front.

The premium services that we offer can be made more affordable through monthly memberships, packages, and limited-time specials that we offer.


Float Therapy

First-time guests will be given a brief walk-through of the room they booked and the basic features of tank as they are introduced to floating and the protocol. All guests are given complete privacy in their room and are required to take a quick, 5-minute shower using shampoo and body wash only. Post shower, floaters will carefully enter the float tank or suite by using the grab bars and will gently lay back in the water.​ Floaters have full control of the light, starlights, and volume of music from inside the tank. When the session comes to an end, the light will gently turn on and floaters are instructed to exit the tank as it will begin its cleaning cycle. Guests are given 10 minutes at the end of their float to shower and wash any lingering Epsom salt and redressed. Guests are invited to drink a cup of local Mad Hattress Tea in the lobby to transition back into the outside world.

Floating is meant to be experienced fully nude. You will have complete privacy in your room, and all doors can be locked. Wearing a swimsuit or other garments may take away from the experience as strings, ties, and the feeling of wet clothing may be distracting.

For the best float experience possible, Grey Matter suggest that you eat light the day of your session and refrain from caffeine, alcohol, nicotine, tobacco, sugar and spicy foods, as these can excite the mind and body. We also recommend not shaving or waxing the day of your session, as the Epsom salt can slightly sting the skin if floaters have an open cut or sensitive skin.

The room is stocked with one bath towel, one hand towel, one washcloth, earplugs, q tips, petroleum jelly, and a makeup remover wipe. Each room has its own private shower with shampoo, conditioner, and body wash dispenser. Float halos and/or float noodles are also available upon request.

Grey Matter only uses hypoallergenic laundry detergent that is free of all perfumes and dyes.

All soap products are locally-sourced from AromaLand Santa Fe, and are unscented and sulfate-free.

All of our float tanks are made by Superior Float Tanks, and are the same models found at the New England Patriots training facility, Houston Texans training facility, and US Navy SEALS performance center in Virginia Beach.

After each float session, the water is filtered three times through a 1-micron filter, which is the FDA standard for filtered water. While the tanks water contents are cycling, the water is continually treated with UV light and is automatically dosed with USP-grade hydrogen peroxide. We also implement ozone water treatments that sterilize the water as well as the walls of the float tank. In addition to the tanks’ filtering abilities, each week, we perform an in-depth cleaning on all of our floatation tanks and pods. We also use pharmaceutical-grade Epsom salt, which is a natural preventative of bacteria and microorganism growth. We also test our water chemistry daily.

Grey Matter maintains the ideal floating temperature of 94 degrees in all of the tanks, which mimics the skin’s natural temperature.

You certainly can and will probably fall asleep at some point in one of your sessions. The naturally calming and relaxing environment is very inviting to drift into a peaceful, safe sleep.

Yes, and we highly recommend it! Pregnancy often comes with aches and pains as the body changes and the baby develops. Floating provides a zero-gravity environment, creating a womb-like effect for the mother while allowing the physical stress to be lifted from the body. We will provide an extra floatation device that may be used to ensure comfort for mom and expected baby. If you are in your third trimester or have any health concerns, we recommend consulting with your physician first before floating.

Yes, however, we do require that you use some form of anti-leak protection. If we find that the water has been contaminated, you will be charged a $2,000 fine to cover the costs of emptying the tank, replacing 1,000 lbs. of Epsom salt, refilling the tank, and canceling the appointments of following guests.

Yes, we recommend booking a session in the Standard Float Room 1, or the Deluxe Float Room 2, as they both have 8’ foot ceilings and are more spacious than the Pod style.

We suggest that everyone uses the provided earplugs to mitigate any risk of ear irritation and to soundproof your experience further. If you have ear problems, such as a perforated ear drum, swimmer’s ear, or an ear infection, we ask that you wait until it’s healed, and recommend you consult with your physician first before attempting to float.

We recommend that you wait at least a month after you have gotten your new tattoo, and at least two weeks after a new piercing.

Any person with incontinence, uncontrolled epilepsy, open wounds or sores, or an infectious disease should not float. Individuals who suffer from kidney problems, or any person under the influence of drugs or alcohol should also not float. If you have dyed your hair within the last two weeks or currently have spray tan on your skin, you will not be allowed to float as this would contaminate the water. If you suffer from any medical condition, please consult your physician before attempting to float

No, we only allow one person per tank at any one time for safety and health reasons.

If Grey Matter staff finds that the float tank water has been contaminated with bodily fluids, excretions, spray tan, or hair dye, we will have to charge a $2,000 fine to cover the costs of emptying the tank, refilling the tank, salt, cleaning, and canceling the appointments of the guests to follow.

Grey Matter Float Spa only uses pharmaceutical grade Epsom Salt sourced from the United States.

Epsom salt has a high content of magnesium sulfate, which is quickly absorbed by the skin and comes with a lot of health benefits such as pain relief or detoxification. It will not dry your skin or cause it to prune up. While there is no guarantee that the salt won’t strip some color from your hair, we recommend that you check if the water running through your hair in the shower at home is clear. If there is still some color coming out of your hair, you should wait a couple more days and showers before floating.


Infrared Sauna

Traditional saunas use rocks or steam heat, which can make the air uncomfortably hot and difficult to breathe. However, in an infrared sauna, the temperature is more gentle, ranging between 100° to 150° F, and feels like lying in the sun on a warm day. Infrared wavelength technology penetrates the skin raising the body’s core temperature while allowing your skin to produce sweat that is composed of 20% toxins. That’s 17% more than what a traditional sauna can do.

The Infrared Sauna is located in its own private room with an ADA-compliant shower. You will be given complete privacy to enjoy your session. The Infrared Sauna is outfitted with speakers and is bluetooth compatible. You have the room for 10 minutes longer than the session you’ve booked to allow for a post-sauna shower and time to redress.

While most individuals prefer to sauna in the nude and sit on a towel, it is optional to wear a bathing suit, shorts, sports bra, or hot yoga wear if you prefer.

Yes, we do! Our infrared sauna is large enough to facilitate up to four adults in an upright sitting position. Each additional person is $5 per session.

We highly recommend hydrating and drinking lots of water before, during and after your session to further the cleansing benefits.

Yes, the Infrared Sauna room is similar to all float room and is equipped with its own private shower that is ADA compliant as well.

Most people prefer a session 3-4 times a week. However, it is safe to use daily and to enjoy whatever program combinations you feel are best for your needs.

We have a Sunlighten mPulse 3-in-1 Infrared Sauna that comfortably seats four people. Our saunas are made from hypoallergenic basswood and does not emit any fragrance, toxins, and is safe for those with allergies.

We clean our sauna in between every session with a non-toxic, all-natural cleaner to ensure the highest standards of cleanliness and safety. We also change the seating pad cover in between every session with an antibacterial and antifungal bamboo carbon-fitted towel cover.

Sure, and we have packages for that! Try a float first, then next time, try a sauna session first to find your preferred order.

We strongly recommend checking with your doctor first.

While some doctors will say yes, we strongly recommend checking with your doctor first. If you have any medical conditions, please notify our staff.

Yes, we recommend that our elderly guests start on the lowest temperature setting first for no more than 15 minutes. During an Infrared Sauna session, it is important that the body sweats effortlessly as the natural cooling processes are activated to maintain core body temperature. These functions tend to decrease with age, so we ask that all guests use their best judgment during their session.

We strongly recommend checking with your doctor first.